We handle customer information with care and use it to support the order process.
When you contact Freshland Flowers or place an order, you may share details such as names, contact information, delivery instructions, card messages, and order preferences. We use that information to respond to enquiries, arrange floral orders, manage deliveries, and support customer service needs related to those requests.
Information shared for an order is handled in the ordinary course of business, including communication about the order, delivery coordination, and follow-up when support is needed. Website and enquiry data may also be used to improve how the site performs and how customers move through the ordering process.
If you have questions about how your information is used in relation to an enquiry or order, contact our team through the route on the contact page.
Types of information we may handle
- Names and contact details connected to enquiries and orders
- Delivery information, recipient details, and access instructions
- Card messages, occasion notes, and floral preferences
- Website enquiry details and general site-use information connected to ordinary analytics and service improvement
How that information is used
- To respond to messages and plan floral orders
- To coordinate design, delivery, substitutions, and support
- To maintain normal business records related to orders and customer communication
- To improve the usability and reliability of the website and customer journey